GovTech Platform
A confidential government research firm (due to disclosure agreements) partnered with Kirana Labs to design and implement a next-generation survey and citizen-engagement platform. Their vision was to enable local and regional governments to gather public opinion efficiently, analyze sentiment, and communicate key messages — all from a single, secure, cloud-based system.
Turning Fragmented Citizen Feedback into Real-Time Intelligence
Government agencies in the region faced fragmented tools for public consultation:
Surveys were executed manually or through third-party call centers.
Data analysis was slow and inconsistent.
There was no unified system to create, distribute, and interpret results in real time.
The client needed a scalable, compliant, and AI-enabled solution that could handle thousands of survey interactions daily, across multiple territories, while ensuring data privacy and security.
A Unified GovTech Platform to Hear, Analyze, and Act.
Kirana Labs led the full-cycle design and development of a web-based platform that combined survey creation, distribution, and AI-driven analytics in one environment.
Key features included:
AI text-to-voice engine to automatically generate phone surveys in natural-sounding speech.
Multi-segmentation capabilities allowing campaign targeting by electoral district, neighborhood, municipality, or state.
Predictive analytics module to forecast potential answers using statistically valid samples and real-time response weighting.
Carrier integrations for automated call execution and citizen response registration.
Cloud infrastructure designed to scale under heavy concurrent loads, with high availability and data protection.
The engagement began with a scope-based dedicated development team, later evolving into a SCRUM model fully embedded with the client’s team.
Local Governments Now Hear their Citizens — Instantly.
The platform is now used by several local governments to conduct public opinion research and community-satisfaction surveys.
Agencies report faster turnaround between survey design and actionable insights — often within hours instead of days.
Decision-makers can now identify citizen priorities and allocate resources based on data-driven evidence rather than anecdotal reports.
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